Conflict Doesn't Blow Up. It Slowly Drains the Room

Hilton Garden Inn

3119 Colorado Blvd

Denton, TX 76210

Presented by: Jeff Lay

Conflict rarely explodes — it slowly drains the room, the team, and the culture around it. In this session, HR professionals will discover why most workplace conflict begins not with poor communication but with no communication at all. You'll gain practical frameworks for navigating conflict yourself, and tools to coach your managers through the situations they're avoiding. Practical, data-backed, and immediately applicable.

3 Learning Objectives:

1. Identify the root causes of unresolved workplace conflict including unexpressed expectations and uncommunicated needs

2. Apply a practical framework for navigating sensitive conflict situations with clarity, empathy, and legal defensibility

3. Develop coaching strategies to equip managers with the skills to address conflict before it escalates to HR

Jeff Lay is the founder of The People Curve, a boutique HR advisory and conflict resolution consulting firm based in Tyler, Texas. With more than 20 years of progressive leadership experience — including nearly two decades at Pine Cove Christian Camps, one of the largest camp and conference organizations in the United States — Jeff has built his career at the intersection of people, leadership, and organizational health.

Jeff holds the SHRM-SCP certification — the Society for Human Resource Management's senior-level credential — and is a Certified Conflict Resolution Specialist through Peaceful Leaders Academy. 

Jeff is a graduate of Texas A&M University and completed graduate coursework in counseling and organizational development at Denver Seminary. He is a Christ-follower, husband, and father, and is actively involved in the East Texas business and faith community.

Learn more at thepeoplecurve.com.

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